Contact LA Drain Works

The way in is the quote form or the email address leads@ladrainworks.com. We do not have a phone number on the site yet, so please do not look for one: the form and email are how a request reaches us. Our hours are Monday to Friday, 9am to 5pm. This page covers what to write about, what to have ready, how replies work and what follows.

How do you reach LA Drain Works?

Use the quote form for a job you want priced, or email leads@ladrainworks.com for a question. There is no phone line on the site yet. We handle enquiries Monday to Friday, 9am to 5pm. A local drain cleaner comes to your home, and there are no walk-in premises.

The two routes suit different needs.

The quote form is best when you have a problem and want it fixed. It asks for the city, the type of job and a description, and it sends everything we need in one go. It is the quickest route to a visit and a written price.

Email is best for a question. Examples: whether a slow shower is worth a visit, what a camera inspection involves, whether your city is covered, or whether a price you were given elsewhere sounds fair. You can also email pictures of the area, a photo of the cleanout cap or a short video of the sound a drain makes.

What should you have to hand?

Write down where the job is, which fixtures are affected and what you see. Add how long it has gone on, what you have tried and when you need it done. Photos help. A short, clear description saves a round of questions and gets the first price closer to the final one.

A short checklist:

• The city or area. It tells us whether a local drain cleaner covers you. See the areas we cover.
• The fixtures. One sink, or several fixtures together? Several slowing at once usually points to the main line.
• The symptoms. Slow draining, standing water, gurgling, a smell, sewage coming up. Say which, and where in the house.
• What you tried. A plunger, a zip tool, an auger, a store-bought cleaner. If you used a chemical, say which, because it matters to whoever works on the pipe next.
• Access. Is there an outdoor cleanout? A basement? Locked gates, a dog, a steep drive, an apartment building with a manager?
• Timing. When someone can be home, and whether it is urgent.
• Photos. The drain, the standing water, the cleanout cap, or the yard above the line.

If sewage is coming into the house now, say so at the start of your message, and read our guide to emergency sewer backups while you wait. Stop using water in the house until it is dealt with.

How do replies work?

We read each enquiry and reply by email, or by whatever you tell us suits you, during business hours, Monday to Friday, 9am to 5pm. We have not agreed a set reply time, so we will not promise one. If your enquiry arrives out of hours, it waits for the next working day.

What a reply usually includes: a question or two about the job if something is unclear, then the next step, which is normally a visit. When the visit is booked, you hear from the local drain cleaner who will come, with a time that suits you.

If a problem cannot wait for a weekday morning, do not hold off to hear from us. For a sewage backup that is flooding your home, call a local emergency service directly. If sewage is coming up in the street, contact the sewer agency for your area: in unincorporated areas that is LA County Public Works. Our areas page explains who runs the sewer where.

Where do quotes come from?

Quotes come from a local drain cleaner who covers your part of Los Angeles. We arrange the visit, and the written quote follows it. We cover Los Angeles and fifteen nearby cities, from Long Beach and Santa Monica to Lancaster and Palmdale, and each one has its own page on the areas page.

The price depends on your pipe, your access and the hour, so it is given after someone has looked at the drain. In the meantime, the drain cleaning cost guide shows what published Los Angeles prices look like for each type of job, and about us explains how the service works.

What happens after you ask for a quote?

Three steps follow. First, a local drain cleaner contacts you and books a visit at a time that suits you. Second, they look at the problem and give you a written quote. Third, you decide. Nothing starts until you agree to the price, and you can say no without owing anything.

If you are ready, the quote form is the quickest way to start. If you want to understand the process first, how it works walks through each step in plain words, and the guides answer the most common drain questions before you spend anything.